Exchange / Return policy:

We want you to love our products and enjoy your shopping experience with us. If you change your mind about the products you have purchased, we will exchange those products (excluding gift cards) subject to the following conditions:
- contact our customer service via email hello@caramelandsun.com within 7 days of receipt of product.
- Items must be returned within 7 days
- The returned items must be unworn, unwashed otherwise unused with original tags, label attached or in its original packaging, and in the condition you received them.

If 7 days have gone by since you receive the purchase, unfortunately Products will not be exchanged or returned.

Several types of goods are exempt from being returned:
- Books,
- Gift cards,
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error,
- Any item that is returned more than 7 days after delivery

Please do not send your purchase back to the manufacturer.

Credit note issuance:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange or issuance of a credit note.
Refund will be processed only when faulty Product has been shipped. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@caramelandsun.com.

Sale items
Only regular priced items may be returned, unfortunately sale items cannot be exchanged or returned.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@caramelandsun.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (except for faulty products).

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.